Terms of sale
These terms apply to everything bought from ironbond.co. Nothing in them reduces your statutory rights as a consumer. How we handle personal data is covered separately in our privacy policy.
Who we are
District 11 Limited
IRONBOND is a trading name of District 11 Limited, a company registered in England and Wales, company number 16738079.
Registered office: 1 Rosemont Road, London, NW3 6NG.
Contact: sales@ironbond.co.
District 11 Limited is not currently VAT registered, so prices carry no VAT and no VAT is itemised on orders or receipts.
Ordering
When a contract is formed
All prices are in pounds sterling. Placing an order is an offer to buy; a contract is formed when we confirm dispatch, not when you place the order or when payment is taken.
Natural timber varies: the grain and tone of the roll you receive may differ slightly from photographs. That variation is a property of real wood, not a defect.
Pricing
Mistakes in prices
If a product is listed at an obviously incorrect price due to an error, we may cancel the order before dispatch and refund you in full. Where the correct price is higher, we will contact you first and only proceed with your agreement.
Intellectual property
The IRONBOND name
IRONBOND is a registered trade mark of District 11 Limited in the United Kingdom, number UK00004271585, entered on the register on 19 December 2025 (IPO register).
The photographs, product text and page content on this site belong to District 11 Limited. You are welcome to link to any page. Reproducing the content or using the IRONBOND name to sell or list goods needs our written permission first.
Payments
Handled by Stripe
Payment is processed by Stripe. Your card details are entered on and handled by Stripe's systems and never reach our servers.
Delivery
Next working day dispatch
Orders are dispatched the next working day to UK addresses. Delivery is £20, free on orders of 50 rolls or more. We currently ship to the UK only. Risk in the goods passes to you on delivery.
Full details are on the delivery & returns page.
Cancellation
Your 14-day right to cancel
Under the Consumer Contracts Regulations 2013 you may cancel your order for any reason within 14 days of receiving the goods, and you then have a further 14 days to send them back. We refund the product price and standard delivery within 14 days of receiving the goods back (or proof of postage). You pay the cost of the return unless the goods are faulty.
To cancel, email sales@ironbond.co with your order reference. A clear statement that you wish to cancel is enough.
Returns
60 days, beyond the statutory minimum
On top of the statutory right, unopened rolls can be returned within 60 days of delivery for a full refund of the product price. If a roll arrives damaged or faulty, tell us within 30 days and we will replace it or refund you, including postage.
Contact us for a returns reference before sending anything back.
Liability
What we are responsible for
Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Otherwise, our liability for any order is limited to the amount you paid for it, and we are not liable for losses that were not foreseeable when the contract was made or that arise from business use of the goods.
Follow the application instructions supplied with the tape; we are not responsible for damage caused by misuse.
Governing law
England & Wales
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland you may also bring proceedings in your local courts.